Salon Policies
Our policies cover service adjustments, retail exchanges, refunds, cancellations, and late arrivals — so booking with Bloom Salon ATX is always straightforward. Questions about how we handle your data? See our privacy policy.
We strive to offer our guests the highest level of satisfaction. If you are having challenges with your cut or color, let us know within 7 days of your visit and we're happy to review and correct the issue at no additional charge.
Should you make a retail purchase that you are unsatisfied with, we will accept retail exchanges at full credit within 14 days from your initial purchase.
We do not offer refunds on services or retail purchases. Instead, we're happy to adjust a service at no cost, or exchange retail for something better suited to you, within the time frames above.
Your appointments are very important to us, and we ask for at least 48 hours' notice to cancel or reschedule.
Appointments canceled with less than 48 hours' notice are subject to a 50% cancellation fee charged to the card on file. Appointments canceled within 24 hours — or no-shows — are subject to a 100% last-minute cancellation fee charged to the card on file.
Every appointment includes a 10-minute grace period. If you are more than 10 minutes late, we may need to adjust your appointment to a smaller service so we can stay on schedule for every guest, and a late fee may apply.
For example: a full balayage ($300) adjusted to a partial balayage ($250) with a $50 late fee. If you're running behind, call or text us — we'll always do our best to accommodate you.
Questions about a policy? Call us at (512) 979-6267 or email admin@bloomsalonaustin.com. For how we collect and use your information, see our Privacy Policy.
